AAC Global Blog

Free content to inspire and educate you from our language and learning experts

Glennon Kiernan-Lahti

Glennon Kiernan-Lahti
Glennon Kiernan-Lahti works as a Digital Marketing Specialist making educational, engaging and relevant content for our customers. He previously worked here as a Specialist Trainer - teaching business English to everyone from entry-level employees to CEOs. Originally from Ireland, he enjoys helping his clients to get their message through, living in a country with more than one season, and forcing Finns to make small-talk.

Recent Posts

Four trends taking elearning to the next level

Posted by Glennon Kiernan-Lahti on 14/06/18 06:02

 

As digitization continues to drive change in the workplace, it has transformed how we manage, how we collaborate, how we sell, and also how we choose to learn.

To help drive the adoption of this vast, digitally driven change among all stakeholder groups, such as employees, customers, and suppliers, there has been a boom in interest among companies for modern digital learning solutions.

As a result, companies are increasingly turning to e-learning to meet that need. Forget about the days of static content, poor-quality videos, or grainy scans of documents – modern e-learning is a content-rich, mobile-friendly, engaging, measureable, and universally accessible form of learning.

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Topics: Digital learning, Learning style, E-learning, Learning content

5 ways to optimize your webinar recording before you publish online

Posted by Glennon Kiernan-Lahti on 05/04/18 06:06

Webinars are a popular and easy tool for sharing your knowledge or passion. All you need is an audience, solid promotion, engaging content, and a camera – then you’re ready to broadcast your message live to viewers around the globe.

At a time when video content marketing is all the rage, you will also probably decide to publish a recording of your webinar online. Why? Because publishing a recording is a great way to extend the lifespan of your content, both gated and non-gated. And you can now offer your audience a chance to watch when and how it suits them.

However, just as you wouldn’t publish a blogpost without optimizing around keywords, it’s essential to optimize your recorded webinars. Here are five essential actions to take before uploading your webinar recording. 

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Topics: Webinar, Multilingual communication, Content marketing, Specialized translation

How to calculate how long a high-quality translation will take

Posted by Glennon Kiernan-Lahti on 02/03/18 06:06

Question: How long does it take to translate 1,000 words from language A to language B?

Short answer: One day. In most cases, send your text in the morning and receive the translation in the afternoon.

Imagine that a company in the electrical engineering industry has 8,000 words of text that they want translated from Finnish into English, German, and Russian. It will be used for training material, and they need it back as soon as possible.

In reality, the quality and the speed of that translation depend on many, many variables which I will go through below.

There are two terms we need to define first: source text = the text we receive from you, and target language = the language you want the text to be translated into.

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Topics: Translation agency, Specialized translation, General translation, Translation services

How to beat the rush for translations at Christmastime (and maybe save money, too!)

Posted by Glennon Kiernan-Lahti on 28/11/17 06:07

Christmas is coming, so the translation elves are getting very busy!

The next few weeks are traditionally the busiest time of year for translation agencies. Here are some insider tips on how you can beat the rush.

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Topics: Translation agency, Specialized translation, General translation

Language services 2022 — the role of technology

Posted by Glennon Kiernan-Lahti on 20/10/17 06:03

Kites— or Language Cluster Finland — supports the internationalization of companies in Finland through development in multilingual communication and language technology.

It is currently preparing for its fifth annual symposium, and its tenth anniversary, and AAC Global has been an active member for all of that time – in fact, we were one of the founding members! The main theme this year is the impact of technology on language services.

 

What kind of collision between language services and technology will we get? Car meets train, or bowling ball meets marble?

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Topics: Language services, Communication services, Translation services, Training Services, E-learning

A guide to choosing language training

Posted by Glennon Kiernan-Lahti on 21/07/17 07:00

Are you looking to refresh your language skills, but don’t know where to start?

In that case, you are in the right place!

In this guide, you’ll receive helpful tips about different options for learning a new language or brushing up your existing language skills.

Choosing language training can be daunting – a myriad of products, complex pricing, unfamiliar terms, and too many options – so, we created this guide to help you choose the right type for your needs.

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Topics: Language training, Presentation skills, Negotiation skills, Communication Training, Virtual training

How to Make a Presentation in English Sound Good

Posted by Glennon Kiernan-Lahti on 11/04/17 08:59

We all know by now the cardinal sins of presentations: slides with too much text, or a presenter whose idea of presenting is to merely read aloud the text on the slides, or a presenter who gazes at their shoes… The list goes on. But, assuming you’re experienced enough to not be making those mistakes, what’s next?

How do you get to the next level, where you are routinely giving engaging, memorable presentations in English? Content, obviously, plays a key role in making a great presentation, and as I outlined in a previous post, you need an aim in order for the audience to follow you. However, I’m willing to argue that content alone is not enough to make a great presentation. For me, the one component that elevates a good presentation to one that is memorable is how it sounds. And, for me, it must sound good.

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Topics: Language skills, Working life, Presentation skills, Business English

Think People Follow Your Presentations? Think Again.

Posted by Glennon Kiernan-Lahti on 07/04/17 09:08

We have much to thanks the TED talks series for: not only did they provide us with excellent topics like Cameron Russell’s “Looks Aren’t Everything. Believe Me, I’m a Model,” or Hans Rosling’s “The Magic Washing Machine,” but they also put the idea of great presentation skills front and center again.

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Topics: Language skills, Working life, Presentation skills, Business English

5 Simple Steps to Better-Sounding Customer Service

Posted by Glennon Kiernan-Lahti on 26/01/17 09:10

When someone says “You’ll have to call customer service,” what reaction do you have? Dread, despair, anger, panic? Or, maybe just mild resentment or quiet acceptance? Either way, for most people, the reaction sure isn’t, “Yippee, I’m going on a customer service journey!”

Unless you’re me. I love engaging with customer service; anywhere, anyhow, anytime. You see, I want to know what the customer experience will be like. How well is this company managing the expectations of its customers?

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Topics: Multilingual communication, Learning English, Business English, Customer Experience Management

Mind your Ps and Qs

Posted by Glennon Kiernan-Lahti on 30/12/16 09:20

My New Year’s resolutions take the usual form of promising to go to the gym, or to watch what I eat, or to be ridiculously positive in my outlook on life. But, for this new year I’m planning on another form of mindfulness -  minding my Ps and Qs.

Mind your Ps and Qs is an old expression in English that means to mind your manners, or to be on your best behaviour in the company of other people. And it’s usually thought of as a reminder to be careful with the way you speak.

MINDFULNESS IN THE WORKPLACE

So, if for example your auntie was heading off to Buckingham Palace to meet the Queen (the lady, not the rock band), someone might call out, “Mind your Ps and Qs, dear”, as she was being waved out the door. The good advice being don’t drop your aitches, don’t slur your words, say “Really?”, not “What?”; in other words, talk posh.

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Topics: Cultural differences, Communication, Working life, Politeness

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