AAC Global Blog

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Video reference: Nivos Oy uses AAC learning services

Posted by AAC Global news on 23/08/18 06:03

Nivos is a multi-utility company in Mäntsälä, Finland, that supplies electricity, district heating, natural gas and broadband connections, among other services.

We spoke with Nyrki Laine, Director of Human Resources at Nivos Oy, to learn more about how their need for English language training arose. He also explains how they faced a challenge typical to many Finnish companies: their employees had a good passive command of English, but were not using it actively.


Watch the video below to find out how effective language training helps Nivos serve its customers better!


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Topics: Learning services, Language training, Business English, Customer reference

How to Make a Presentation in English Sound Good

Posted by Glennon Kiernan-Lahti on 11/04/17 08:59

We all know by now the cardinal sins of presentations: slides with too much text, or a presenter whose idea of presenting is to merely read aloud the text on the slides, or a presenter who gazes at their shoes… The list goes on. But, assuming you’re experienced enough to not be making those mistakes, what’s next?

How do you get to the next level, where you are routinely giving engaging, memorable presentations in English? Content, obviously, plays a key role in making a great presentation, and as I outlined in a previous post, you need an aim in order for the audience to follow you. However, I’m willing to argue that content alone is not enough to make a great presentation. For me, the one component that elevates a good presentation to one that is memorable is how it sounds. And, for me, it must sound good.

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Topics: Presentation skills, Business English, Working life, Language skills

Think People Follow Your Presentations? Think Again.

Posted by Glennon Kiernan-Lahti on 07/04/17 09:08

We have much to thanks the TED talks series for: not only did they provide us with excellent topics like Cameron Russell’s “Looks Aren’t Everything. Believe Me, I’m a Model,” or Hans Rosling’s “The Magic Washing Machine,” but they also put the idea of great presentation skills front and center again.

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Topics: Presentation skills, Business English, Working life, Language skills

Negotiation Skills – Choosing the Right Words

Posted by Brian McMillan on 08/02/17 14:16

 

 

Have you ever noticed how quickly children learn to effectively negotiate with their parents?

No? Well then, picture this:

Mom takes her child to the store. Seeing so many wonderful and colorful items, the child picks up an irresistible object and proclaims, “I want this!

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Topics: Negotiation skills, Multilingual communication, Business English, Learning English

5 Simple Steps to Better-Sounding Customer Service

Posted by Glennon Kiernan-Lahti on 26/01/17 09:10

When someone says “You’ll have to call customer service,” what reaction do you have? Dread, despair, anger, panic? Or, maybe just mild resentment or quiet acceptance? Either way, for most people, the reaction sure isn’t, “Yippee, I’m going on a customer service journey!”

Unless you’re me. I love engaging with customer service; anywhere, anyhow, anytime. You see, I want to know what the customer experience will be like. How well is this company managing the expectations of its customers?

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Topics: Multilingual communication, Customer Experience Management, Business English, Learning English

Do you speak finance?

Posted by Glennon Kiernan-Lahti on 01/12/16 10:09

Do you scratch your head when you hear people using terms at work such as reimbursement, amortization, CAGR, EBITDA, consolidation, ROI, or even terms from the news such as “a run on the banks”?

Unfamiliar finance terminology can be dense, incomprehensible, jargonistic and even – at times – argotic claptrap! But, what should we do when we come up against with terms that we don’t understand? Well, a good old dictionary is a fine start, but as finance is a fast-changing world, you should really use an online dictionary for the most current terminology.

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Topics: Business English, Financial terminology, Online learning resources, Dictionaries, Learning English

5 reasons why mistakes shouldn’t stop you from speaking English

Posted by Annaelisa Huhtala on 29/11/16 08:53

It’s a rare business that doesn’t require any understanding of languages, and for most businesses, English has become their go-to option for international business communication. However, no one wants to fumble over words or make mistakes.

What if I leave a bad impression? What if I say something wrong? What if I use the wrong term by mistake? What if I forget the specific word at the worst possible moment?

Thoughts like these are common, especially among those of us who have been taught English with a heavy focus on grammar and little emphasis on actual talking.

However, here are five reasons why these mistakes shouldn’t stop you from speaking English:

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Topics: Language training, Learning English, Business English, Language skills

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