When someone says “You’ll have to call customer service,” what reaction do you have? Dread, despair, anger, panic? Or, maybe just mild resentment or quiet acceptance? Either way, for most people, the reaction sure isn’t, “Yippee, I’m going on a customer service journey!”
Unless you’re me. I love engaging with customer service; anywhere, anyhow, anytime. You see, I want to know what the customer experience will be like. How well is this company managing the expectations of its customers?