The everyday business of companies regularly includes situations where English language skills are needed. The situation can be simply that a new customer contacts the customer service department, and English needs to be used as the language of communication. A sales team may receive a request for quotation from abroad in English. In a multinational organization, the use of English is rarely unexpected, but its need may still come as a surprise. For instance, a development project may include personnel from several countries. English language skills may suddenly become necessary when a company is sold to an international owner. English may have been rarely needed earlier, when suddenly it becomes the common language to use.
In this blog post, we discuss why companies should invest in English language training, even if they consider their employees’ skill level to be good.