AAC Global Blog

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Elearning supports and improves customer service

Posted by Antti Voutilainen on 31/07/19 09:45

“We have a new customer relationship management system, and all our customer service employees need to be provided with training quickly and effectively.” “We’re getting ready to launch a new product. Before that, however, our sales and customer service professionals need training so we can ensure a successful launch.” “Improving customer satisfaction is one of our goals throughout the chain.” These situations are familiar to people whose work is related to customer service.

Providing training to a large target group, such as customer service employees, is always a demanding project. It’s not enough that everyone receive the information – they must also understand what it means in practice.

In this blog article, we will be discussing how companies can use elearning to improve customer service. We will offer several options for elearning for customer service professionals.

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Topics: Digital learning, customer service, elearning

How to use elearning for induction training

Posted by Antti Voutilainen on 24/06/19 10:27

Do you feel that induction training is an unmanageable and unbearable hassle to organize? Would you like to make sure that all new employees are provided with appropriate induction? If the answer is yes, then this article is for you.

We will be discussing the benefits of digital learning in induction training and how we created an elearning solution for the Finnish Broadcasting Company for new employees.

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Topics: Digital learning, elearning, induction, customer case

Customer insight: Scenario-based elearning at Kemira

Posted by AAC Global news on 16/10/18 06:03

Kemira is a chemical industry group that consists of three main segments: pulp & paper, municipal & industrial, and oil & mining

With their code of conduct, Kemira wanted to both engage their employees and also maximize the learning outcome by enabling their employees to understand the connection between the principles of the code and their work within the company.

We developed an eLearning course in conjunction with Kemira that uses scenarios to achieve both those aims.

 


“We wanted to make an eLearning course that would be fresh and different from our previous version, covering real-life scenarios for ethical decision-making.”

Director, Ethics & Compliance, Kemira


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Topics: Digital learning, Learning services, elearning, pedagogy

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