Dealing with customers and contacts in English is all about Please and Thank You.
Customers should feel that they are respected and understood. We should deal with customers and contacts with a positive service attitude and show genuine interest in the case at hand.
- Showing respect
- Showing interest
- Showing understanding
- Showing a positive service attitude
Presenter: Glennon Kiernan-Lahti, Trainer
Duration: 18 min
Live webinar presented on 25th of September 2015